I had a death in my family two days before I was supposed to leave for my trip. I wanted to change my flight to a few hours later so I wouldnt have to leave the burial early. They quoted me over $5,000 to change 2 tickets that we had already paid $2,600 for. I called to ask about their bereavement policy... They kept me on the line for long periods of time telling me they were "looking into it", over and over, kept putting me on hold, and on hold again, and when it all came down to it, they still held to the original statement, $5,000. I get the feeling that they were trying to wear me out by putting me on hold over and over again. I was at my grandfathers funeral and did not want to spend time on hold and i explained this. Very upset.
Also, there was a lot of finger pointing. "well the airline has these certain rules we cant override". I called the original airline (swiss air) and they basically couldnt do anything since I booked with travelocity.
Last, there are many additional terms and coniditons that apply to travelocity tickets, such as "if you miss one flight, the rest of your trip will be cancelled". So, if I missed the outbound flight (the 1st of 3 flights in my schedule) due to my grandfathers burial, the 2 other flights would also be canceled. I wouldnt have been able to purchase another one way ticket and pick up the other flights as scheduled.
Lesson learned - never book with a third party - go straight through the airlines website.
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