While in the Dominican Republic we signed up for a points program. We told them we stay in the Dominican all winter. We were promised that for 5 years we can stay at the Casa Marina for only the all-inclusive price of 24.00. Or anywhere in the Dominic or Mexico for the same price.
We have been on the phone with "Franky" who always promises to call back but never does. He told us that we were booked for the Month of January and February. After numerous phone call to him to get our confirmation code he kept coming up with one excuse after another. He told us that we can't go the last week in February because it was Presidents Holiday. Then he said they were no longer using the Casa Marina that our all inclusive price went up to 60.00 per person per night. Then he said the supervisors said we can go to a 4 star hotel for 32.00 a night for the months of Jan & Feb... Again after calling him numerous times. He said the month of February was not available however he would be sending us a confirmation code for Jan. 5-Feb 5th... He lied. Never called me back.
I talked to him today after waiting all day Friday for a supervisor to call me back and he said "Good news Mrs. Morris, I have booked you for a week in January... LIE!!!
We got ripped off. We explained to ROYAL that we spend the whole winters in the DR...
I can never get a supervisor on the phone. They took are money and ran...
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