Kings Creek Plantation treat their customers as if they really dont want repeat business or word of mouth advertising. I have an every other year contract with Kings Creek. The first year we owed we did not pay the maintenance fees on time (due in Feb paid in April). They told us that they would waive the suspension this time. I was asked if I understood and I said I did. We did not use the time (no available dates) so we had to bank it with Interval International. This cost us a fee to renew in addition to the fees tacked on from late maintenance fees. My husband was overseas and this year money was tight. I had no money until I could get his taxes filed; so we were late paying this year as well. Kings Creek sent us to a collection agency (Meridian) they contracted with to collect fees from its members.
We were sent to collections April 30th and we paid Meridian May 8th. Our maintenance fees were originally $535.00 due Feb. After about 3 months we owed $850.00 to the collection company. They agreed to take off 50.00 bucks if I paid the amount in full and did not do payments. I really thought these rates were not fair to owners that are only a few months late. I agree we should have to pay for being late but should we be charged an astronomical amount because they negotiated fees for profit. Never the less I called after two weeks to see if we could use our Yellow Time and found that suspension means we are not able to use our time even when the fees are paid. Translation your time is TAKEN AND IT CANNOT BE USED FOR THAT YEAR!!!
I spoke with a lady that told me we had lost the time and I asked why and she stated we were given a waiver the first year and this was there policy. My question to her what happens to our time and she stated that it is sold or reused. So my thoughts I understand making someone whole; however I cant understand why we are paying for time that the company benefits from and they have maintenance fee money as well. We own with other timeshare companies and decided not to upgrade and instead purchase with King Creek because it was the best and better than the rest (so they said)! I asked to speak with her supervisor and she basically said the girl was new and did not know what she was talking about. The supervisor also asked me why if we were concerned about losing our time we did not pay our fees on time. My response I dont think people just sit on their money and just dont pay on time if they have money to pay. We did not have it at the time; but we made good on our debt. After that dumb A* question she still said it was nothing she could do.
My advice is to take the payment plan if you cannot afford to pay on time and nickel and dime them to the next year. They would have never gotten my lump sum of 800.00 bucks if I completely understood what their interpretation of suspension means. This resort is not that great the cottages are old, run down and dirty!!! The rules are one-sided and the folks that work there are rude and powerless. The extra fees collected could be used to get some new furniture and provide more time for folks to utilize the resort. This timeshare investment was a waste of time and money.
0 comments