I answered a fax that came through on my business for a corporate vacation deal to DisneyWorld and Daytona Beach for 99.00 per person. I upgraded and approved a 315.00 debit from my checking account, then sent a money order for 200.50 for the upgrade, booking fee and early travel fee. (This had to be sent overnight mail) I was told "upon receipt of your payment we will send you the necessary confirmation letters for check in and departure." We are supposed to leave 20 hours from now (it is a 12 hour drive) and we never received the confirmation. My husband and I both took 9 days off work for this "vacation."
We don't know whether to go try to locate this place or what. This company is very unprofessional—we don't know if it was a total ripoff or what at this point. I am totally stressed out over this and get a recording on the phone saying they will be open on Monday at 8 A.M. We were supposed to check in on Sunday.
On 4 previous phonecalls on Weekdays it sounded as if someone picked up and hung up and when I reached a real person the girl told me they were having phone trouble. Has anyone gotten satisfaction from this company or do I need a lawyer?
0 comments