My daughter stuck in traffic arrived at the airport 30 min before take off. With her eticket was signing in when a Delta Airlines associate told her it was to late to catch her flight and stopped her activity. My daughter went to call about another flight when she heard her name paged overhead. She ended the phone conversation and headed for the associate who again refused to allow her to catch her flight. The company then stated that they would not book her on another flight and wanted in excess of 400 dollars to purchase a new ticket.
My daughter hysterical called a distant cousin who called Delta who than rescheduled her flight for a 25 dollar fee. I contacted Delta regarding this incidence and they feel it is fine for them to conduct buisness in this manner. There are certainly many occurances that the customer has no control over such as an accident that delays traffic for hours. The airline provides a reoccurring service and should be forced to provide the services paid for as they have the service on an ongoing basis.
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