I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. They immediately hemmed and hawed and said, "No you misread it; it was a $10 per person discount up to 5 people."
That was only the first problem. I called back within 24 hours to change the reservation. They were going to add a bunch of fees onto it—even though it was within 24 hours. So I told them to cancel the reservation. She said she would and said I would be refunded within 48-72 hours.
Nine days later the tickets have still not been refunded. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. They never did. I tried again. Still no one contacted me.
Finally tonight I decided to stay on the phone until I got some answers. I was on the phone for over an hour. The first representative asked me if I wanted to confirm my reservation. I said, "No, I cancelled it over a week ago." He said that it was still active. When I told him that simply was not true, he hung up on me. I called back and asked to speak to s supervisor. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk.
I asked to be transferred to a supervisor, and was told that the next person was one. I had to go through everything again. He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. He said I could get a credit. I told her I didn't want a credit; I needed a refund. He said it wasn't possible because it was beyond 24 hours.
I asked him if he was a supervisor. He said no. I told him I had asked to speak to a supervisor. He said that I would have to hold. I did for another 5 minutes or so and finally got someone who said he was a supervisor. We kept on back and forth and he said he would TRY to "help" me. I told him no, that he needed to fix the mistake that Cheapoair made. He refused to acknowledge any mistake on Cheapoair's part. He refused to send me an email stating that I had cancelled the reservation within 24 hours. He kept saying that they would TRY to help me. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). I protested until the end of the conversation, but he wouldn't budge.
All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. And now I may have lost about $1400 because of their mistake that they are refusing to acknowledge.
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