Complaint / Review
PlatePass LLC
Very high administrative fee and not being made aware by hertz

I visited Florida (Miami) between

12/24 8:19 PM
12/28 11:30 AM

I noticed a charge from PlatePass (INVOICE NO: 18110019) in my April stattement:

04/09 04/10 platepass hertz tolls 877.411.4300 az 7338 8952 12.80

I disputed the charge with Bank of America credit card today and I was given full credit ($12.80).

Here is the breakdown of my charge:

12/25 Toll Charge: US 41- 8TH ST SE/SW 5:48: 45 PM $0.50
12/25 Administrative Fee: 4 days @ $2.95/day, Max $14.75/month $11.80
12/27 Toll Charge: US 41- 8TH ST NW 1:05: 10 PM $0.50

As you can see, PlatePass is charging administrative fee of $11.80 for toll charge of $1.00. I called 877.411.4300 to lodge a complaint of VERY HIGH AND OPAQUE ADMINISTRATIVE FEE.

I will also call HERTZ to log a complaint.

Rental agreement: 157221352
rental origination date: 12/24 8:19 pm
rental return date: 12/28 11:30 am