Usacomplaints.com » Traveling & Tourism » Complaint / Review: Days Inn - Expedia - Days Inn/Expedia ripoff. #87013

Complaint / Review
Days Inn - Expedia
Days Inn/Expedia ripoff

Days Inn Downtown Rochester, NY (Sunday Night rates)
all-hotels.com 82.10
hotels.com 89.00
expedia 80.10
All promise LOWEST prices ONLINE.
Walk in and pay at the door $49

This is the ad I found at Hotels.com about the Rochester Downtown:
Our Guests Enjoy Amenities
Such As Free Continental Breakfast...
In-Room Hairdryers...

Based on that I booked my room at Expedia.com.
I did not bring my hair dryer, there was none. OOPS!

Continental Breakfast is very important to me.
There was none. OOPS!

No restaurant onsite. Unless you count vending machines. OOPS!

After I stayed in my $80/night dilapidated room, I overheard the manager quote $49/night. OOPS!

I could have booked another hotel for $50 instead I chose Days Inn for $80, so I could eat breakfast while my wife got ready to go. Then there was the worst nightmare of a hotel I have stayed at in 50 years of traveling.

The night I stayed there I was up all night as a "frat" party went on in the next room (or at least it sounded like it). Cases of beer and guitars were seen going in the hotel. They had no drums, so they used the wall next to my head.

I called the front desk at 2AM to put a stop to it. They might have stopped, but I can't tell because I still hear the drums, two days later.

On a smaller note:
The bathroom door would not close,
The TV could not be heard if the A.C. Was on.
The ceiling looked like it wouldn't make it through the night, I know I stared at it all night.

What a nightmare! AN otherwise good trip turned sour.
Imagine driving home 8 hours with no sleep.

Complaining to the OWNER was fruitless. She said she had no authority to lower the rate because I booked online and I had to take it up with Expedia. I did.
And I took it up with Hotels.com, Orbitz.com, and All-Hotels.com, since they all claimed this to be a 2 star hotel with a restaurant. A "vending machine" is not a restaurant.

This is disgusting.


Offender: Days Inn - Expedia

Country: USA   State: New York   City: Rochester
Address: 384 East Ave

Category: Traveling & Tourism

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