All of my experiences with Allegiant have been less than stellar, but the last two were unforgivable. Unfortunately, flying into Rapid City, SD with my family would cost double, so I had to use Allegiant again after the first bad experience.
The first very bad experience was that although the entire state of South Dakota was shut down due to a blizzard (including the ENTIRE main interstate highway... The only way to anywhere), Allegiant refused to cancel the flight. This being so, my children and I had no choice but to fly into the blizzard, take a risk with a hotel shuttle driver, and spend two days in a hotel.
The second experience was due to one of their almost-famous mechanical problems. The flight was suddenly canceled at the time it should have been boarding.instead of letting everyone know right away, we waited around for an hour before a man representing the airline came out and shouted (the microphones were working but he shouted anyway) above the crowd that the flight was "delayed" until further notice.
Long story short, I attempted to gain insight by attempting to talk to every representative present at the gate, who refused to talk to me at all. I then tried repeatedly to reach a phone representative and heard a message that "all representatives were busy and I should attempt to call again later". After trying at least twenty times, I finally went back through security, went to the Allegiant counter, and was greeted with incredible rudeness when I asked the representative when we might expect to fly. 12 hours later, my two children and I boarded a flight. When we arrived we had to pay for a hotel room, as Sioux Falls was not our final destination. Allegiant has many issues, but the glaring problem is the lack of customer service.
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