First off this is to report egregious misrepresentation of products and services by the Occidental Vacation Club, which was supposed to be a hassle free vacation membership. What they sell you in person and what you are actually buying are very different so buyer beware. Below is our story
In July we visited Playa del Carmen Mexico and while there we were approached by a car rental salesman who offered us a free 1-day car-rental and a free snorkeling trip if we went to hear about the Occidental Hotels. On the 8th of July we bought a membership into the Occidental Vacation Club, membership category First Club in Playa Car Mexico. We have yet to use any part of our membership and until the date of this letter we are up to date on all
payments. After many phone calls we have come to realize that what we understood we were buying, and what we actually bought are very different.
After paying thousands upfront for what we thought was one week a year in any of the Occidental properties with added bonuses there in, such as additional "bonus time" and an extra week a year. But when we called to use our week we were made aware that claims and promises made by the sales staff were all false.
Turns out we would need to pay an all-inclusive fee, per person per night! On top of the money we are already paying in order to use our purchased week. We can't just stay in the condo and not pay for food. Furthermore if you go to the Occidental First Club website, http://www.occidentalfirstclub.com/, no mention is made of the mandatory all-inclusive fee and the second bullet point under First Club Privileges it says Superior All Inclusive Convenience and Value implying that there is no extra fee!
We were told "This isn't a timeshare" you can certainly book any day of the week you want. We cant book our unit book any time other thanSaturday to Saturday, and if we do then we need to pay extra to stay in hotel rooms which are not our condo accommodations, furthermore, if we use less then the 7 days in our week then we forfeit the other days in our week.
All I say is avoid avoid avoid. We are going to file every report under the sun we want out of this contract and to get as far away from this shady company as possible.
If you want to read more about them then here's another thread from Tripadvisor http://bit. Ly/xEWtcH
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