I paid my initial balance towards a college Spring Break trip, when I was notified by e-mail that I needed to pay almost one hundred extra dollars immediately or else I would be charged with late fees. It turns out that this money was toward a "VIP package"- (which was barely anything besides the basic trip) that I never signed up for. I sent in the money and called to figure out why I was being charged additional money. I talked to the highest supervisor I could find and was told simply that any money I had sent to them was completely non-refundable. I was scammed into paying for something that I never signed up for.
This business is unclear, misleading, and run by what must be 24 year old frat boys who drink cheap beer and have farting contests all day.
I was treated miserably on the phone. The supervisor, whose name is Chris in case you run into him in the future, talked to me like I was four years old. He used condescending language and made it clear that my problems were of absolutely no concern to him or Inertia Tours. When I told him of my plans to file complaints and look into the company with outside help, he told me in a smug tone that no one would help me. Then he hung up on me.
I hope that no one else has to go through the frustration that I just went to with this scam of a company.
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