I showed up in Las Vegas (McCaron airport) at DollarRent A Car, and when asked about insurance I told the agent that I had already purchased insurance and had plenty of it. He filled out paperwork and said initial here and had me sign on a very small screen where I had no opportunity to see what I was signing. But when someone asks you if you want
insurance and you say no you have it, in good faith, you assume that they wont attempt to scam or con you. I signed and when I got back home I found that they had billed me approximately $206.00 for insurance when I had already said I didn't need it.
They also scammed me out of another 90.00 by never revealing that they would charge me 10.00 per day (total of 9 days) because my husband would be the driver and the credit card used was not in his name. All they did is ask my husbamd for his license and never mentioned any additional fee. If I knew I would have used my husbands credit card since I wasnt going to drive.
I called customer service to complain and their response was, "I don't know what conversation you had with the guy at the desk but you signed it." I consider this not only a bait and switch tactic but outright scam and con action worthy
of legal response. I will be sending a letter to the the Better Business Bureau and attempt to contact every blog and website I can to warn other potential customers away from these tactics.
I will take every legal step I can to resolve this and make every public stand I can against this company. It's a matter of principle
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