Hello everyone I stayed at the bellanapa.com. Cy hotel for almost two weeks and I was so disappointed with the service and standards. The reception tried many times to short change me with a lot of money. Twice I paid with a 50 euro note and only got like 10 euros change when I only bought a lighter. I Managed to get my money back in the end.
I have had so many problems the toilets over flooding and POO over flood into the bathroom and the hotel wouldn't fix until the next day as they said the cleaner was not at work. No one was willing to help me. All the toilets throughout the hotel have problems it was the same with the swimming pool toilets. 3 times my bathroom was over flooded with water coming out of the toilet and going into my bedroom
Bellanapa.com. CyThe last 3 days of the holiday the receptionist pulled me to one side and said that owe money on the phone bill. The way she pulled me to one side was very rude. The very last day she told me to checkout at 12 PM and I paid all money owed then at 6PM she said I owe more money - How can I owe more money when she has already checked me out and I paid all money before 12 PM. I wasn't in my room so I couldn't of used the phone. I feel bela napa hotel has totally scammed me as there was many phone numbers on the phone bill which I didn't phone. I asked to speak to the manager and he didn't want to talk with me - He said he would phone the police. All I wanted was to talk with the manager to find out who was these phone numbers on my phone bill. I had been charged 230 euros.
I had a hotel that gave me so many problems.
- Floods in my room - stinking the whole apartment out - Customer service was so bad they didn't sort out to the next day.
- been ripped off on the phone bill - phone numbers I didn't make.
- The manager and reception was very rude.
- Poor quality rooms - Very standard.
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