The general manager of the Buffalo Marriott (the one on Millersport
Highway near SUNY Buffalo's Amherst campus) needs to go to hotel school
or something because he is running a wreck.
Here are the facts:
1) His front desk staff quoted my family and I $140 (per room, per
night) but charged us $180 without verifying the charge. Worse, they did
this on a LATE NIGHT check-in. I did not discover the over-bill until
it was too late. I cannot prove that the hotel regularly takes advantage
of weary travelers but it certainly did in this case.
2) The manager's staff did not advise us that the hotel was doing
construction on our floor or that the hot tub was out of order. They
also promised to send around a luggage cart but never did, forcing me to
walk through the construction zone to retrieve it myself.
3) Two huge spiders and webs awaited us at the exit door upon our
departure at 11 am the next morning. I have spent maybe 1,000 nights in
hotels during my lifetime and do not recall seeing any spiders, even in
cheap-o hunting lodges much less ones charging almost 2 bills a night in
backwater Buffalo!
4) The room appearance and smell, TV, bathroom etc. Were no better than
$100/night hotels and my room was considerably noisier than most,
perhaps due to the undisclosed construction activity.
5) When I called the GM to advise him of the dreadful experience we had, he:
A) got back to me some 24 hours later without researching my complaints;
B) acted very defensively and twisted everything I said;
C) refused to offer ANY compensation for our troubles.
Facts 1-3 could have been a string of bad luck, as the GM weakly
claimed, but there is no excuse for 5 and I suspect 1-3 would not have
occurred under better management. 4 is simply the state of the hotel and
should be sufficient to prevent any but the most desperate souls from
staying at the Buffalo Marriott Niagara on Millersport Highway in
Amherst, NY (near SUNY Buffalo), even if management improves.
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