Before I begin I want to communicate that my boyfriend and I are three or four time returning customer's of Zbest Limo's over the years.
Saturday, September the 24th was my best friend that I have known since diapers, bachelorette party. We rented a limo from Zbest for $650 dollars for the night. The limo arrived to my house in Bowie MD and took us to the national harbor for dinner in Oxon Hill Md.
I received a call during dinner from our driver to inform me that our Limo had broken down. We finished eating and walked outside to talk to Randy, the driver. Randy proceeded to explain that the mechanic was on its way, but it would be two hours before his/her arrival. It took 3 girls and a phone argument with Tameka (the dispatcher for Zbest) to finally convince her send another driver, but at that point it had been 30 minutes and we had reservations at another place in DC.
All I wanted at this point was my money back so that I could pay another to driver to take us into DC. Tameka proceeded to explain over and over that she did not have the authorization to return our money to us. After threatening to go to the Better Business Bureau she finally called her boss who agreed to return our money to us.
In frustration I told Tameka that I coundn't wait two hours and I would find my own transportation as long as I was refunded. Ten or twenty minutes went by and the hotel which was next door to the restaurant offered us a ride to our destination one way at no charge because they felt bad from witnessing the fiasco from afar.
I then called back Tameka at Zbest and told her that we would still need a ride home and that I would be willing to pay for them to pick us up from our final destination because we still needed a ride 40 minutes home. She proceeded to explain to me that her boss told her no and to wish us the best of luck. She proceeded to tell me that her boss told her to refund us our money "and wish us best of luck." Therefore, we were left stranded to find our own way home.
Now here is the best part. I called Zbest on the following wednesday to see why my $200 dollar deposit was not refunded to my credit card. I then was informed that they "were keeping my $200 deposit b/c I refused another limo to come pick us up." This is where I became confused and furious. Because I didn't want to wait two hours for another limo that gives Zbest the right to go back on their word and not refund all of my money?
Let me reiterate that I am a three or four time repeate customer! How do you treat any customer like this and stay in business?
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