1) We journeyed on the pre-bought solution from Cleveland, Iowa, US to Columbus Ohio, US to Springfield, KANSAS, US on August 18. Whenever we reached Greyhound stop at Columbus, Iowa, we were educated from the Caucasian-white, feminine broker in the Greyhound customer service table, who recognized himself as Ms. Diane, the next coach to Springfield wouldn't be TILL MORE THAN 14 HOURS LATER. It was unlike that which was informed to us by Greyhound whenever we bought our solution originally. We received to comprehend (whenever we bought our solution) that people would need to watch for a maximum of 3 hours at Columbus for that connecting coach to Springfield.
2) Because we'd a preceding visit at Springfield, Iowa, we were left WITHOUT ANY choice, but to employ a cab to consider us from Cleveland to Springfield. We sustained cab expenses, as a result of Greyhound’s problem.
3) Consequently, we requested to get a reimbursement for the abandoned part of the solution. We were requested by Ms. Diane to talk to the Guide-boss. After creating us watch for more than 1 time (and he wasn't hectic, he was merely communicating with others and having caffeine at work, i.E. “shooting the breeze”), a rude guy talked to us. He dropped to supply any title WITH NO skilled responsibility, regardless of people requesting him for this. He exhibited NO noticeable Name tag both. Explanation-smart, he was clean shaven, brown-skinned, dark haired, evidently middle aged, male. Diane stated that his title was Eddie, and he was the Next shift boss.
4) This Eddie was excessively rude and had an unpleasant method, and confirmed A POOR ATTITUDE. He talked having a heavy Language feature, and had an undesirable order of Language. He DECLINED to provide us a reimbursement, declined to supply his title, declined to provide us the contact info for that Greyhound customer support workplace possibly, or other people that people might contact. He confirmed an ARBITRARY unique METHOD, and described he was “in-charge” and his choice was closing. He was ACUTELY DISCOURTEOUS AND UNHELPFUL, and strolled away after muttering incomprehensibly in his broken Language.
5) obviously, we weren't the only real clients and guests who have been in the receiving end and encountered the impact of the horrible perspective of the guide-boss Eddie. There have been AT-LEAST two additional guests who endured exactly the same fate as us. As anybody might possibly recognize, several guests might not consider the problem to get hold of Greyhound, particularly since this BOSS Eddie declined to supply ANY escalation-of-problem info and DECLINED to actually supply the contact info for that head office. All Eddie did was to JEOPARDIZE to contact law enforcement and Protection to possess guests Imprisoned IF anybody asked him for that reason for his CONFIRMED ARROGANT METHOD.
6) WHY do Greyhound team (PARTICULARLY administrators) show NO noticeable Name tag WITH NO skilled responsibility, as-is completed by many qualified businesses?
7) It's EXTREMELY FRUSTRATING to notice that Greyhound uses administrators of this type of POOR quality as this Eddie within it’s business. As anybody might easily recognize, we're a little sample of the whole client community. Moreover, the very best ad ANY company bears is by-word-of-mouth, aside from just how many bucks it might invest in expensive marketing. Place yourself within our shoes. What can you inform people who you realize about Greyhound? And can you wish to travel by Greyhound again?
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