On 9/8 I was flying from Boston to San Diego via JetBlue flight 411, scheduled to land at 7:33pm. While in flight a major power outage hit the southern California area, including the San Diego airport.
Because of this, my flight was rerouted to Long Beach Airport. I had a shuttle trip with Prime Time shuttle planned from San Diego to Temecula at rate of 107.65 ($10 tip included) so when I landed I called them immediately to explain the situation. I was told if I took the airline shuttle to San Diego airport, my shuttle would no longer be available.
The only option given to me was to stay at Long Beach airport and a Prime Time shuttle would be available to pick me up in 30 minutes at a new rate of $165. I agreed to this rate and time. I was called back by a supervisor a minute later explaining I had been given an incorrect rate, and the correct rate would be $175.
At this time, I told the supervisor there were other shuttles available at Long Beach ready to go immediately. I asked if I may receive a full refund due to the bizarre circumstances and Prime Time not keeping up with flight status. I was told I may receive a full refund and take an available shuttle.
I checked my credit card (on 9/13) and I was charged $165 for a service not provided. I called Prime time (on 9/13) inquiring about the charge and was told I may only receive a 50% refund. I explained that that was not acceptable amount and that I would dispute the charges as previously agreed upon.
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