Booked a flight for 5 people to UK but then my wife was diagnosed with a very agressive cancer. I asked BA to please refund my tickets because my wife had to go into the hospital. I explained that I could get letters from the surgeons. They refused. I asked if I could get a credit for future travel. They refused. I asked if I could book tickets for another date they said yes but the cost was 50% to 100% more than what I had already spent. I asked if they could at least wave the cost of the rescheduling fee and they refused. I explained with my wifes illness I can not be sure I will be able to travel anytime soon plus I have 2 young children. I asked If I could speak with a supervisor and/or whom I could contact that could reconsider and they told me no one. I asked the name of the supervisior and I was told by one of the attendants that she did not remember and it will not make any difference.
I called the new york office once and the london office twice and got no where. Because my wife is so ill I lost approx $4000 and only got back approx $ 900 in taxes. To top it all off included in the $4000 BA kept was a $50.00 refund fee they charged me. Another well known entity that I had made reservations with realized our circumstance and dispair and provided a 100% refund with no fees but BA would not do anything to help us and kept approx $4000.00 out of $4900.00.
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