I am a jewelry designer who had some business in Detroit. I booked a round trip coach ticket on Spirit airlines, but upgraded to Business on the way back. The last time I travelled on Spirit, they required I check all my jeweler's tools and anything that looked suspect. Because I didn't have time to do so, they tossed a bunch of my pliers, scissors, etc.
This time I checked anything suspect, and guess what? They lost my bag!!! With close to $6,000 worth of tools, leather bags, etc.in it! Every day that this bag is lost, I lose money... My credit card machine was also in that bag! Spirit Airline is now trying to offer me a round trip coach ticket to anywhere to make up for my lost bag. They rail off a long list of items they won't reimburse, making it virtually impossible to recover any item they lose. I asked them to check out any security cameras and see if anyone took my bag, and they won't even listen to me.
In a letter they wrote to me, they tried to placate me and stated that "they valued my business" but essentially, the ticket was all they were offering me. Where is the justice? If they require us to check dangerous items, they should also make sure that they make sure that all bags are handled properly, and that they get all items to the passengers promptly. I have a small business, and as of right now, I am COMPLETELY strapped, trying to replace beads, tools, equipment and other items that it took me years to accumilate. Does anyone know of any recourse I can take?
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