In July I signed up for a trip to be taken in May but in November I had to cancel the trip due to illness of my travelling companion's husband. The tour company, Visit Italy Tours" arranged the flight with Alitalia, and had Alitalia charge to my credit card for the air portion. After extensive e-mails, phone calls, etc. Alitalia said that the authorization for cancellation and refund to my credit card had to come from "Visit Italy Tours." Supposedly, according to Alitalia, this was done by March 30, and would take up to 60 days for the banks to transfer funds. I waited til June 2, and checked my Citibank Visa on-line, and the refund was not issued.
I notified Alitalia costumer relations, and she verified funds had not been credited to my account, and she is having their accounting dept.'investigate the matter.' They are stonewalling, and never intended to refund my money!
0 comments