I booked my 2-night stay through the 'NameYourPrice' Priceline at Orlando, asking for a 3 star-rating, at $80/day. I was given Omni Resort. This resort charges $18/day 'Resort Fee' and $14/day as 'parking fee'. This is in addition to the $27 charged by Priceline as 'Taxes and Fees'.in all, while all I wanted was a 3 star economical stay, I got a 'resort stay' which costs me $130/night.
On calling Priceline customer service, the CustomerCare person (Ken, employee id 5260234) wouldnt transfer me to a supervisor, and says to me - 'I would if I could if only to get away from this call'.
As a first time customer, I had researched Priceline, and every review said any resort fee was under $10; so heres my surprise and dissapointment that I am being overcharged almost $80 over a 2-night stay, which Priceline hides in the fine-print as 'additional resort and parking fees may apply'.
This is legal rip-off. $40/day is a substantial amount, and should not be hidden away as 'fine print' and masked under 'Additional Fee'. Resorts with such exhorbitant fees should not be included in a bidding scheme where the consumer doesnt know the hotel name. How can anyone accept a 50% 'additional fee' just on blind faith?
0 comments