I paid top dollar for uspassportnow.com 24 hour expediting service and it took 8 days to get my passport. I was given incorrect information about the documentation I had to submit from the "specialist" who was handling my case. This delayed my passport renewal and I had to pay for more documents to be overnighted, another $35. Their courier did not pick up the documents that I sent until a day and a half later... More delay. My passport was finally processed and it was overnighted to me... But I had to pay an extra $20 because it would have to be delivered on Saturday. Had they done their job correctly, I would have received my passport on Tuesday.
I was assigned a "specialist" to handle my renewal. I figured that meant that since I paid top dollar ($300) I would have someone dedicated to my account and someone I could contact if I had questions. Nope. It was impossible to get him on the phone. He did not return messages. You can't even contact your uspassportnow.com specialist via email! When you are lucky enough to get someone on the phone, they are rude and show zero interest in trying to help you. I asked for a partial refund since I didn't get the service I paid for. No surprise that they were rude to me again and said that the did process the passport in 24 hours. 8 days = 24 hours? I'm disputing it with my credit card company. These are horrible HORRIBLE people. Do not use uspassportnow.com!!!
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