Karen booked at the Best Western in Paris for 3 days and prepaid for the stay.
The day she arrived in Paris, she slipped, fell and broke her shoulder. As a result she had to fly back immediately to Johannesburg for an emergency operation.
A letter from the airline as well as letters from the various surgeons concerned were sent to the hotel, as proof of what had transpired. Karen stated that as the default was through no fault or negligent action of her own, that the hotel at least refund 2 of the days already paid for.
The only reply she received was a brief letter stating basically, " sorry but not a hope in h*ll".
I find the response of Best Western Paris totally dispicable, and can only surmise that they obviously need the money a lot more than Karin does.
I will never book at a Best Western again, and I trust that before anyone does book, perhaps they should establish the financial health of the hotel before they do.
Who knows what might happen next.
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