I originally registered for a vacation "giveaway" at a popular local bridal show event. The booth and representatives seemed legitimate, so I thought nothing of registering. I later received a call from an over-zealous sales representative named Randy, who managed to convince me that his one-time winning offer for a FREE vacation package was worth handing over my credit card information.
All I needed to secure the deal was $199 per person for 2 travelers, but I could not have time to consider the offer and call back... I stalled for 40 minutes before accepting. However, I later logged on to www.cruisebookingsite. Comto learn that I had a balance due of $298.00 in addition to theoriginal $398.00 for 2 people. After six days of research around the internet and after reviewing my account on the company's "booking" website, I called customer service to cancelwithin the Florida 30-day cancellation window — state statute 559.933. Firstcall, spoke with Frederick and was informed Iwould need to call back later due to high call volumes — hissupervisor would not allow me to hold on the line.
Second call 35 minutes later, spoke with Darrius and repeatedly stated that Iwant to cancel the package purchase. After approx. 50 minutes of back-and-forth regarding how great the package is and why I wanted to cancel, I wasfinally transferred to a supervisor.
Vantrise, the supervisor, advised thatI did not need to call her because the cancellation information islisted under Frequently Asked Questions on the booking website. Ilogged into my account while speaking with her and searched the pagefor the word "cancel" using the browser "find"function, but with no hits/results. I informed the supervisor ofthis and she grew hostile, then apologized that I am unable to understand the packageinformation. She maintained that the information is listed underthe website's FAQ section.
She further refused to indicate wherethis information is located on the webpage because that is not her job. She would not process mycancellation request, but maintained that she was not denying me my right to cancel (go figure on that one. Didn't quite make sense to me). After some heated debate, I finally specifically stated that my reason forcanceling is due to the horrible customer service I have receivedthis evening during my two phone calls and final 61-minute telephone conversation.
The entire practice of callingdrawing entrants and speed-talking them into purchasing this"amazing" FREE vacation is deceptive and misleading.in nocase should customers be thrown around in customer service for 60 minutes solely to cancel the purchase. SupervisorVantrise was unreceptive to my repeated requests to simplycancel the package. She repeated the offer details countless timesand then treated me like I am stupid for calling her in the firstplace.
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