Big World Vacations misrepresents itself by providing the illusion that business will be conducted with Grand Premier Vacations. The aformentioned Grand Premier Vacations has an A Better Business Bureau rating. However, Big World Vacations has a rating of F, yet they are the actual service provider who takes your money and refuses to refund a product that you cannot use. Big World Vacations is nothing like they represent themselves in the sales pitch and they hide behind Grand Premier's A rating.
Grand Premier and Big World Vacations claim to provide cheaper prices even during "peak" times. I work in a school and need to only travel during peak times and all of the places that I wanted to go during the time period I am able to travel had equivalent or more expensive rates with Big World and Grand Premier than other websites. Since, I was not able to use the benefits of the product offered, I wanted a refund, but was called a liar by the President of the Company Peter Milana and told that he will not refund my money because I am experiencing "buyer's remorse, " which couldn't be further from the truth! I wanted to be able to use the discounts, but they were not available for me during the times I could travel to the places I wanted to travel.
You are not able to see the product when you pay for the service because you do not receive access to Grand Premier's/Big World Vacation website that has all of the actual rates until about 4 days after paying. Even then, sometimes you need to wait until a travel agent returns your call about a price quote, so it can take even longer to really see the full product and your options are limited. However, Big World says they will only refund your money after 3 days, but you are not even able to see the product at that time! All we wanted was to refund our money because we are not able to reap the benefits of Grand Premier/Big World Vacations, but were told by Big World Vacations that would a refund was out of the question.
Also, we were told there are vacation condos and hotels that can be booked through Big World/Grand Premier all over the world, yet they failed to mention that 70% of these condos are only in North America. (Another misrepresentation.)
If you want to do anything with your membership you have to go through Big World Vacations. Phone calls about dissatisfaction with the product and service are not returned in a timely manner or at all. When confronting the President of the Company Peter Milana about the fact that they hide behind Grand Premier's A rating even though Big World Vacations has an F rating, we were told by him, (Peter Milana), "Go to hell." We were also called liars by him as well. I deem that poor customer service.
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