We stayed at the Super 8 Motel in St. Ignace, MI on Sept 4 & 5 (Labor day weekend).
The toilet got clogged and we notified the front desk in the morning of Sept 5 before we left for the day. Upon our return in the evening, the toilet was still not fixed. I went to the front desk and instead of an apology for the delay, the lady handed me a plunger to go fix it myself.
I told her I would rather not do it myself. I mentioned that I had notified them in the morning and that I am not willing to fix toilets during my vacation. Her answer was "Geez, I will do it for you". Having paid a little over $300 for two nights, I expected much better service.
I complained to Wyndham Worldwide, the parent company of Super 8 on September 9 and received a response same day. I was told that the General Manager of the property will contact me by 9/15 to resolve the issues and that she will personally follow up. After not hearing back within the promised date, I contacted Wyndham on 9/22. This time I was told that the General Manager contacted Wyndham on 9/13 but I was not copied on it. She apologized and would send a voucher of $100 for the inconvenience I experienced at the property. After not receiving anything in the mail, I followed up with an email to the CS lady from Wyndham on 10/4 inquiring about when I could expect the $100 voucher. I received no response and filed a complaint with the Better Business Bureau.
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