I rented a car from Expedia.com in Feb for my upcoming trip to Ireland in June... I researched all of the cars offered to find the most affordable car for the size we needed for 5 of us... The car I rented was a BMW or similar... I rented it for 509 euros total... They also offered international car rental insurance for an additional $209 to avoid the high prices over the counter... So I purchased that as well... Once we arrived in Ireland... Hertz told me they did not accept the Expedia car rental insurance... I had to pay an additional 465.40 euros for their insurance or they would hold 3,000 euros on my card until the car was returned... So I had to pay the 465.40 euros to avoid all of my spending money being held... Then they proceeded to tell me that I would have to pay an additional 30 euros a day to get the BMW Expedia told me I would get... They gave me a Mitsubishi Lancer... The difference between the 2 cars was the BMW had 18.4 cubic ft of trunk space and the Lancer had 12.3 cubic ft... Nothing similar about those 2 cars... They also had 3 of the BMW's sitting on the lot unrented... When we saw the Lancer it was missing car parts... Side mirror, piece off the roof, major scratches and dents from the front all the way to the rear... The car was a joke... The BMW's were scratchless... We couldn't fit not one medium suitcase in the trunk... Only 3 small carry-ons would fit... So my parents and my 2 daughters had to hold their suitcases in their laps for 3 hour drives each way... As soon as I reached my destination I tried to call Expedia... Found out that you cannot call 1-800 numbers from overseas... So I emailed them... A week later I received a reply stating they only handle these matters by phone... So I waited until I returned home... I called and they were very apologetic and said they would take care of this... Its now a month later and the matter is still not resolved... Every week I've contacted them for 4-5 hour phone calls... The last supervisor I talked to named "Waldo" said he would refund the $209 for the aggravation while they still worked on the additional 465.40 euros... Today I called and was told I would not receive any refund... I feel I should seek legal advice because not one item on our contract was fulfilled... Do you have any suggestions?
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