My weekend at a “Discomfort Inn”
On March 24, I made reservations for May 28-29-30 (Memorial day weekend) at the Comfort Inn, Morganton, NC. That same night at 11:30 PM, I received a call to see why I had not checked in. The clerk had me checking in the same day I made the reservations.
The next morning I called and talked with the manager (Angel). She advised that she would take care of the problem, and no charges would be made. But my next CC statement showed a charge for that night ($67.55). Since it was only a couple weeks until I would be at the hotel, I figured I would wait to see the manager and get the problem corrected. When I checked in on Friday May 28th, I was told by the desk clerk that the manager would not be in until Tuesday May 31st. (Memorial Day weekend & no manager?)
This weekend was an annual event where a small group of us Real Estate investors from several states get together & hold a meeting. When we checked the meeting room, (which we paid $200 for) we found that nothing had been done to have it ready for a meeting…no table arrangement, no table clothes, no water, nothing.in fact, it appeared the room had never been cleaned from a previous meeting.
The desk clerk, (an arrogant man with an attitude problem) said he didn’t know anything about a meeting, and made no attempt in having the room set-up. So we did what was necessary to get the room in order for our meeting.
When I arrived home, I called & talked with the manager (Angel), & complained about the poor service…meeting room not ready. The rude desk clerk, the pool that was “closed for repairs”, and the check-in load-unload area which was under repair (fresh poured concrete). (It was raining at the time, so we got a nice shower from the parking lot to the lobby). And all this on Memorial day week-end, one of the busiest holidays of the year.
Plus, a barking dog in the room next to mine.in over 50 years of staying in hotels I have never had to share the night with a barking dog. How would you like to be the next guest in that room, with the dog hair & fleas. Is it normal now to allow dogs in sleeping rooms? Or, just at Comfort Inn’s?
The manager apologized, said she would reverse the error charges, and give a discount for the un-satisfactory service. That would have been nice, except she not only didn’t credit my CC account with the previous error charge, but added another charge of $135.10.
When I received my current CC statement showing the additional charges, I tried calling her again, only to be told that she would not be in until Thursday (this was Monday). Apparently she only works (shows up) a few hours each week. Maybe that explains why this hotel has such poor service. Needles to say our group will not be using this hotel next year, or any other time.
Attention CEO’s, General managers etc. Are you tuned in to what your incompetent & untrained hotel staff is costing you in vacant rooms?
So much for Comfort Inn Hotels.
Lonnie Scruggs
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