We booked a cruise with Costa Cruises through their affiliate site.
We were suppose to start from Venice. Booked airline tickets and ready to go on our honeymoon.
Than about 2 days before our flight, the volcano erupted!
All of EUROPE closed down and our cruise was in 2 days (SUPER RARE DISASTER!).
How is my wife and I suppose to go to another continent without a plane in two days?
By swimming like a dolphin???!!!
Anyways - emailed the affiliate and costa cruises - no response and the response we got was the ship is sailing because it hasn't been effected by the volcano. OFCOURSE NOT because its a ship - PEOPLE got affected and their once in a life time plans got effected - not a SHIP!!!
We didn't event want a refund - just so they can re-schedule - but they gave us ZERO OPTIONS! Absolutley ZERO. Their defense was we didn't purchase the small insurance fee??? WOW!!! I didn"t know you guys had volcano proof insurance??? Unbelievable really! But now I dont want a refund BUT my MONEY BACK that Costa Cruise STOLE - How can you guys live like that or do business like that?
We paid over $3000USD
I have all the email communication with these low lifes.
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