Usacomplaints.com » Traveling & Tourism » Complaint / Review: BookIt.com - No Refund as promissed / Bad customer service. #587173

Complaint / Review
BookIt.com
No Refund as promissed / Bad customer service

Reserved concerns for Rosen Shingle Creek in July for just two evenings, got an excellent $99.00 price. Our card was billed instantly upon scheduling that was not surprisingly. I experimented with include 3 extra evenings however the price choose to go as much as $200.00 per night. Since I have couldn't obtain the same offer, I reserved the Hilton on Expedia for around exactly the same $99.00 price, and employed the bookit.com online form and ended my reservation comprehending that I'd be billed a $19.95 cancelation fee. I instantly obtained a cancelation verification and waited for my reimbursement. I ended on 04/30 and viewed my consideration to determine the reimbursement published. On 05/06 since I have still had observed a refund published I named them-and the woman was excellent and stated that the refund had been prepared after awaiting the resort to approach the refund and could be published 24 hours later (Friday 05/07) Examined my bill again on Friday 05/10 but still no reimbursement, and so I delivered a contact for their customer service email, without any reaction. I named on Thursday 05/11 and was delivered to voicemail. I delivered another mail on Thursday 05/12 and get number, no response whatsoever. I really named Rosen Shingle Creek to confirm that my reservation have been ended together, plus they stated that it'd been ended and that I questioned exactly what the endure was with refunding the cash. The broker at Rosen Shingle Creek looked over the reservation and type of discrete a depressing sigh and stated "You employed bookit.com" and that I said yes. She stated that the reservation have been ended within their program and they had nothing related to getting my card, I spend bookit.com straight plus they spend the resort once my stay is total, the resort had obtained no cash from bookit.com, therefore there is no method that bookit.com was waiting in it to produce the reimbursement. Obviously the broker at Rosen Shingle Creek was really helpfull, but did appear to be it was not the very first criticism that she'd obtained about bookit.com and before closing the phone call she did recccomend calling the resort straight to guide as time goes on and explained that they'll complement any online price that I discover and really assure that they can defeat that cost. I work-in the journey business and cope with priceline, orbitz, expedia etc. Every single morning. I had been pleased I came across bookit.com and that which was an excellent cost, but after coping with them-and their terrible customer support I'd avoid the corporation. I understand errors occur and that I am all for helping the "small guy's" but on the basis of the overwhelming quantity of complaints you'd genuinely believe that the corporation might have itis work together because everybody seemingly have exactly the same grievances.


Offender: BookIt.com

Country: USA   State: Florida   City: Panama City
Site:

Category: Traveling & Tourism

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