My loved ones and that I arranged a trip in June. Soon after I obtained a contact from Orbitz declaring that somebody reserved exactly the same journey to get a discounted and that I might get a cost guarantee reimbursement sign in the quantity of $80, likely to appear 6-8 months later. 8 weeks later, I still haven't obtained the reimbursement check. I have called Orbitz numerous occasions. Half the full time, I Will obtain the call-center in Manila, Philippines. The folks at that call-center are clearly studying from the software, and also have no idea what-you're referring to. After Iam ready to obtain a your hands on somebody within their U. S call-center, they truly are not certified to deal with client grievances, and inform me to email the organization. I've sent Orbitz, submitted a using the BBB, actually obtained a contact from Orbitz declaring for that 3rd period I'd ultimately obtain my refund, however in the finish... However no refund. I wonder why Orbitz obtained an A score, contemplating all of the grievances filed against them. I'll never use Orbitz again. They truly are just open to guide flights and resorts. As it pertains to customer support, they draw the disappering work. The advertisements for that "Cost Guarantee Reimbursement, " ought to be yanked off the atmosphere for bogus advertising.
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