I booked in a week in advance a ticket for the Catalina Express Boat that takes residence, commuters and tourist back and forth from Long Beach, CA. To Catalina Island. Apparently I booked thru ALCATRAZ MEDIA, INC. With my first booking.
Plans changed, so I luckily somehow ended up directly with Catalina Express Reservation system and made a reservation for the boat same day, different departure time... Easy enough.
Go back to cancel my first reservation, and low and behold after finally connecting with a customer representative, I'm told NO REFUNDS. Looking further on my email, there it is, "NO REFUND POLICY" is written. So I should have read the fine print, my bad apparently.
I cannot understand how this makes sense for a company not to give out refunds. Don't they realize repeat business is a big key to success??!! APPARENTLY NOT. Only reason for this policy to exist is the business has terrible values toward the customer and they need to get your money, hold on to it and move on to the next sap.
Terrible business core values alcatraz media inc. - you should be ashamed
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