My wife Susan and I visited Sedona and the Grand Canyon and had a wonderful time.
Unfortunately Susan injured her knee coming out of the airport and found it difficult to walk for a few days so we had to curtail some of our early plans.
When we reached the Best Western Arroyo, The Front Desk Manager saw our predicament and called Arizona Balloon Rides to cancel our reservation for the next morning's sunrise flight.
The person at the balloon company said there would be no problem. Later in the day Mike King, the owner called and told me there was no problem with canceling, but, to get in touch with Alcatraz Media (Sedona Tours) and let them know, because the tickets were bought through them. I called and left a message - they don't offer an agent to talk to - and also faxed the information in the morning since they only communicate in writing. Because his agent and Mike himself said he had no problem, I thought the issue was settled.
I am now out of pocket $525 to Visa, because Alcatraz Media says that Mike King told them that we did not say we were definitely canceling, even though the Hotel Desk Manager and I confirmed cancellation on two separate calls.
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