I Travelled by the US airways from FLL to Seattle tacoma international airport on Sunday Jan 3rd 2010. We had 2 baggages and 2 Carseats that got checked in @ FLL airport and we paid $60 for the checkin. Our connecting flight was @ Phoenix scheduled only 40minutes apart from the time we arrive. The flight that we boarded @ FLL was delayed by 30 minutes and by the time we came out of the plane we had only 3 minutes to connect to our next flight. I carried my infant 1 year old and had to run @ the airport and my Wife had to run with my 6 year old boy to get the connecting flight. We made it to the flight and they announced that the flight was overbooked and if anyone wants to give away the seats a compensation of $500 per head will be paid as a voucher. We asked the customer service if our lugguage is in if not we would like to stay back as we wont want to drive from Seattle to Vancouver (our home town) without baggages. The customer service said that the baggages usually are transferred within minutes and should be here before we came into the flight. We thought that since the baggage is already in the flight it will be hard to stay back as all our clothing was in the baggage. When we arriave @ Seattle our baggage was lost. When asked about the delay we were told the baggage is sitting @ Phoenix airport and it will be delivered the very next day as the next flight is scheduled @ 10 am. We had to go home loosing out the money and the lugguage.
Our lugguage didn't arrive the next day and we called in to the customer service and no one knew where our lugguage was. We didn't get any updates from the customer service for a week and we keep calling them to know where the lugguage was. At last we got 2 baggages (One bag damaged) and one car seat only delivered on the 10th of January i. E after one week of frustration.in the mean time no one in the customer service knew about the baggage. The courier guy who delivered the baggage said that the company gave them incorrect phone # even though the customer service every time when we call them confirmed the phone # and address. When we opened the baggage all the sweets got spoiled that we bought in Miami and we had to throw them. The infant Car seat itself is $200 and it goes on the stroller. So without that Car seat the Stroller is of no use which is worth $500. To date we have not received the Car seatI emailed Customer relations thru the site on the 5th of January with the complaint and the baggage service on the 7th of January. No one responded back to me until today. I sent another email again for compensation for the lost/delayed and damage baggage today i. E Jan 10. I know I will not get any response from them. For one week that we were without baggage we had to buy accesories that we don't have them @ home. I. E we carried Baby tylenol, advil and her vitamins along. Her prescription was in the baggage as well. Toothbrushes, shaving kit, aftershave, woman accesories i. E makeup kit and other stuff. The Airlines will not compensate for this items as we are home. I would like to make a formal complaint for the airlines poor service, missed, lost and damaged baggage and want them to compensate us for this. Hope this is posted in the news paper and I don't mind coming forward with my story to them. Thank you.
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