My brand new laptop was stolen from my check-in baggage while traveling from PHL to MAA (India) in an Emirate's flight on Nov 28 to 30.
While i was carrying the laptop in my carry-on i was asked to check-in that baggage at JFK all of a sudden during my transit.
I checked my baggage immediately upon receiving bag from the carousel my Laptop is missing.
Flight authorities in Chennai took my complaint and informed I would be compensated.
3 weeks later I receive an apology letter saying they couldn't track the laptop and they hope I would continue travelling in Emirates. Lol. Only a fool would do so.
They will not only insult me with dishonesty and bad service but then add to the injury by not compensating it.
Please visit the following to know abt Aviation rights for consumers:
http://airconsumer. Ost. Dot. Gov/publications/flyrights.htm
Inspite of this they try to cheat me.
Also I would definitely say Customer service in Emirates is pathetic..
* Its really frustrating, the way Emirates is handling my stolen Laptop case.
* Emirates officials at JFK gave me the wrong flight information and sent me to the wrong terminal in LaGuardia airport on Dec 16th while rebooking my connecting flight. They informed me I should take a United Airlines flight to Philadelphia when I reach United Airlines terminal and counter those officals say that there is no such flight...
And heights of it when i called the Emirates customer care number they still argue its the same United airlines flight and I should take that mysterious flight which United Airlines say there is no such flight. After a long chaos i was asked to go to U. S Airways terminal. With my 3 big baggages with no cart available. I had to take a bus to the other terminal.
I had to run from terminal to terminal after traveling from JFK to LaGuardia on my own transportation.
Other examples of Emirates award winning in-flght services include:
* When I requested for water in flight, it was given to me in a rude manner with water splashing on my face and hand.
* In flight food tray was removed even before I could finish my meal. (No there was no turbulence or anything of that sort.) They did not bother to ask me if am done.
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