My daughter and son-in-law flew America West Airlines to meet us in Las Vegas. While in Las Vegas, they lost their return flight tickets back home to Portland, OR. The night before they were to leave, we called America West Airlines to see what could be done. Even though both of their names were on the passenger list and both of them had the proper identification, they were not allowed to board the plane.
The woman on the phone was rude and insulting. We were told we would have to purchase more tickets to get them back to Portland and we could apply for a refund of the cost of the return trip tickets. We drove back home to California and got on the phone to find a return flight out of Ontario, California. We picked up the refund application while at Ontario Airport from America West Airlines.
We submitted the application and America West responded with a $200.00 charge to "research the lost tickets" which resulted in a zero refund amount for us, because our itinerary replacement tickets were not identical to our original tickets. Well, of course not!!! I contacted the Better Business Bureau and they did absolutely nothing to help out.
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