I entered a 'contest' on a Latino radio station in Puerto Rico. Mr. Jun F. Amaro answered my call and asked me a question claiming that if I answer correctly I will 'win' a vacation for 4 people, Florida, Puerto Rico or other exotic locations FREE. Mr. Amarro said I 'won' the contest but needed to pay $423.98 to 'reserve' the trip. I was hesitant because I currently live in Kansas and my husband is in the Army and we don't have the flexibility to plan a vacation. They said don't worry you will have 48 hours after we send you the package to cancel if you don't like it and 18 months to plan your vacation. When I got the package in July I found out it did not include airfare, taxes and food plus we had to sit through a 90 minute presentation on 'the benefits of vacation ownership'. I really didn't know what I had 'won' since there were so many fees.By then it was too late to cancel.
I try to make reservations in August and after several phone calls waiting for several incompetent customer service representatives trying to explain and assist me I finally make the reservations.in addition I paid 60.00 more dollars because Dec it’s the pick season. They told me that I will have to scan or fax a sign term and conditions paperwork in order for my reservation to be confirm. Every time I called to ensure that the process was completed I got a different answer (i.E., you’ll get a package online, please sign to the website and check for confirmation) However not a single representative were consistent with the answer, so I started to get concern about the truth and legitimate of this offer.
Today on Dec 9th, 09 I called again to express my concerned about the confirmation packet that they told me that I will get it in the mail. This time I called the customer service department hoping that somebody will hear my concerns and the lady who answer the call could not explain whether I will get a packet in the mail or via I mail. So she tries transfer me to the reservation department.By this time I was totally frustrated and asked to speak with the manager. Everything went wrong a lady that picked up the phone literally insult me, she asked me if I understood english and if I was able to read the paper, if I know how to access the web and that if I knew what are headphones. I told I her I didn’t appreciated the way she was talking to me and that she was rude. She went on a rage for over 3 minutes and hang up the phone after I express the inconvenience of continuously call to check after the reservations.
10 minutes later a lady Giselle called and stated she was the manager and apologiezed for the misunderstanding. She told me she was going to guide me to the process and explain more about the package. I told her my reservations were schedule for 25 -29 Dec and after so many inconvenience I was not going to risk my children holidays by attending a presentation or going thru additional inconvenience, because so far this was a whole headache and I have never being treated this way before.in additional I asked her if there additional charges and she told me I will have to pay around$ 10.00 per night for taxes. So I asked her to please cancel the reservations because so far all I was doing was paying additional charges. I found this outrageous. When I made that phone call I never imagine that this was any type of scam, since it was over the radio. BUT when this man Amarro was talking to me just like any sales person didn’t explain the fine print. Of course when you call they don’t even tell about taxes or any additional charges until they record your conversation with your credit card information. AFTER that is when they unveil the truth and that is how these companies make their profits by utilizing baits and dirty tactics to honest consumers. This company is nothing more than a scam and rips off. There are countless complaints against them. Furthermore this people utilized and target the Hispanic population, some of which may not know where to turn to complain or how to get their money back.
Respectfully,
Katherine Cintron de Monge
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