An agent from alstar travel phoned us at 7 o' clock pm on the 28 of September with the same old story that we have won a prize (5 star hotel for 6 nights in Orlando etc for 4 people) and stupid that I was I fell for it.
When I calmed down I realised that there is no way that we can afford this and I phoned them back the same night as about 10 pm. They then told me that I cannot cancel and by checking my bankstatement the payment was already deducted. The agent very nicely told me I can sell my package on ebay. After weeks of struggling I discovered this was not true, because you have to be an agent in the travel business to do this.
Now I see that I do have 30 days cancellation time by law. Is true and how do I follow up on this
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