I booked a vacation package to the Mayan Riveria on April 13th through Expedia.ca to travel May 1-15th for $3550.32. However, due to the swine flu i was forced to cancel. Upon cancellation with Expedia, I was refunded the hotel portion of my trip ($2248.35 from Hotel Ocean Coral and Tuequesa) but was told that I would only be given a credit valid for one year from the date of purchase for my flight, with the same passengers, airline and departure country. A difference of $1301.97 remains. I had concerns about rebooking because it was a vacation package and I wanted to make sure that i would have no hassles rebooking for something similar in the future. I was assured that I would be able to rebook another vacation package as long as it was saved to my itinerary online. I was told to find any vacation package with the same airline and save it in my itinerary and then call in to have them push the booking through.
In the beginning or mid July I Tried to book a vacation package and was told that i would be unable to do so, because there was a miscommunication from the staff. I was told due to my flight credit I would have to book a flight and hotel seperately. I was upset as this would cost me more money but had no choice. Then I lookded for a seperate flight and hotel and when I tried to book this I was told that I would be unable to do so because my oringial ticket was a special fare ticket. A special fare is only offered periodically and i would have to wait untill another one came up. I was never told nor aware that I had a special fare flight when I booked or cancelled my trip. I am a studen and work part time, I should have to be flexible to expedia's dates. I have been trying to book a vacation package for August 18-27th. I have talked to at least 4 different supervisors who have all told me different stories. I have been placed on hold and I have wasted hours of my time with no results. They tell me that they will call back and I never recieve calls. They even told me a person who was suppose to call me back had quit. This was within 2 days. Their story has changed now and they say that there was a miscommunication and the guy still works for Expedia. It seems like this is a theme within their company that there are many incidents of miscommunication at the customers expense. They won't even take responsibility or try to help their customers. It is not my fault I had to cancel my trip due to the swine flu. I have worked hard for my money and can't just let 1300 go down the drain on useless credit.
After many frustrated calls finally on August 7th I spoke with a supervisor Shawn, who assured me he would work on my case and get it moving. He did not call me back so Monday August 10th I called expedia again. I spoke with an Agent Joscelyn who said they would be able to put me on my flight but that I would have to speak with Shawn, as he would be able to do it not her. I spoke with Shawn later and he told me that he was unable to do it and would pass me to the flight department. The flight department then called me saying that they are not able to book this and that I would have to deal with the airline itself. During this whole time the cost of the flight went up at least $300-400 and I have wasted many hours talking with Expedia for them to now tell me that i must deal with the airline. They told me that I had to use my credit with them and now they are passing me off, 7 days before I was suppose to leave on my trip. I now am unable to go on my vacation because of this whole hassle.
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