Complaint / Review
Atlantis Resort, Paradise Island, Bahamas
The resort has a really sleazy way to make the cancellation penalty match the amount already paid

I reserved a room at the resort for one night, for $498. When I found that the boat I was meeting in Nassau was arriving early, I called Atlantis to cancel the room. As I was calling six days ahead of time, I guessed there would be a penalty.

What I didn't figure on was that I would be penalized for TWO nights. The result: Canceling a one-night stay resulted in a penalty for more than I had paid. Here is the Atlantis logic:

Cancellation Fee -Atlantis - Royal Towers $200.00
Cancellation Fee -Royal Towers Terrace $419.00
Fee Adjustment -Due to Insufficient Payment ($120.82)
Total Fees $498.18

I never booked a room at the Royal Towers, but they charged me a cancellation fee for such a room anyway. Point is, they kept all of my $498.18 payment and told me to get lost.

To me, this is organized thievery.