I have thoroughly been deterred from ever using Orbitz for booking travel for my company from this point forward. I have in depth experience with booking travel as I have worked in the airline industry for more than 10 years in addition to booking travel weekly for various business in an administrative capacity. So I have a well rounded understanding from both sides of the fence as to what they can and cannot do for a customer having to book travel.in my current capacity as an executive admin, I book travel through Orbitz weekly for any number of employees throughout our 5 sites and have yet to have an agreeable customer service experience with this company. Just recently I had an issue with one of your agents flat out lying about his ability to handle my reservation and when I was transferred to a 'supervisor' for help after being put on hold for 20 minutes, I was told that his actions were justified and basically I should just suck it up as a learning experience. I personally have booked more than thousands of dollars worth of airfare through this website in the past couple months for not only myself but also executives and management and was not in any way treated as a valued customer.
I have heard that Orbitz has a reputation of not coming remotely close to being a people pleasure but their actions today have really gone to the extreme. Flat out lying is where I would say a company has not only failed but also severely fallen below the bar for providing truthful and fair business practices.
I will never use Orbitz again for anything but a price comparison before I book directly through the airline for the exact same price. They do not earn the ticketing fee they charge to book what I could book myself at the same price or cheaper!
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