If you call Jim Svendsen be prepared to deal with a man completely obsessed with separating you from your credit card and completely NOT interested in your travel needs.
If this company is in business for more than another year I'd be amazed. I would not even consider giving them money upfront or in advance of anything, and if they found a deal with United Airlines, I'd just hang up and call United Airlines, at least then you'd know you would be safe if this company goes under from treating its customers like dirt.
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