This was the orginally letter I had to Expedia.com request a re-booking. Yes, they had responded, however, it was the same response... including again how to "cancel" with the fees waive with the proper documentation. Again I am not looking for a cancellation only a re-booking.
I have confirm that the original flight is now filled, so where is the lost? Therefore are robbing me of $480.00, what a racket! I had even sent a copy of another itinerary for a future using them as well as Delta...
I am writing in regards to Itinerary XXXXXXXXXX. This was a flight I was planning on taking with J. On the 25th of August.
Due to J. Having an unplanned Laparoscopic Surgery the procedure used is named Nissen Fundoplication for Gerd (main portion of the stomach is wrapped around back of the esophagus). He as well as I (I am his caregiver) had to cancel our flight.
A bulk credit was issue for the amount of $480.00. At first contact I had requested the credit to be use for a future flight. It was stipulated that I needed to fax in documentation confirming J's surgery.in addition a letter from his doctor is required, confirming his surgery and his inability to fly at that time. I relented it was obvious that the representative could not deviate from the script therefore could not Think outside the box.
When I had a down moment during his recovery, I could not wrap my head around why a confirmation letter and/or private medical documentation would be needed. I was not asking for Expedia to credit my MasterCard just a re-booking for a future flight. I proceeded with the 2nd attempt to call on the Saturday the 20th of June at 9:20 AM MST. I was connected with Jason 51594361. Due to my prior experience I had requested to speak to a manager i.E. Supervisor. He was persistent on the why I provided the reason.
I have a credit for the amount of $480.00, which I would like to use for a future flight (see attached). How could we make this happen? This is the breakdownexplanation given by Jason
Only $240.00 can only be use despite the bulk purchase of $480.00 made on one credit card, Expedia considers this to be two separate transactions. After an additional $150.00 re-booking fee by Delta (I've contact Delta they couldn't provide a reason why Expedia would advise me of this) would leave me only $90.00 to be use as a credit for a future flight. What?
These numbers, this logic does not make sense. I do not understand the whysince I will still be using Expedia as the travel service and Delta as the service provider for the reschedule flight. Also why would the tickets wouldbe considered as separate? Since I had purchased two tickets at a bulk price of $480.00, as listed on my credit card statement not as Expedia $240.00/Expedia $240.00.
Do you seeunderstand In layman terms that this is plain wrong! Here are the numbers $480.00 / 2 = $240.00 $150.00 = $90.00 to be use in credit, a loss to me in the amount of $390.00, which is sizeable in this economytimes.
Jason stated that this is policy, which applies to all customers. I questioned, Does this apply to your employees and your CEO, Officers, Managers etc. Jason had stated yes. I had found that hard to believe that you Barry Diller and/other employee (officer, managerial, supervisor etc.) would be subject to this. I believe a workaround would be applied.
The conversation was uneventful, which wasn't a surprise. I thank Jason for his time and requested a transfer. He said, My supervisor would only confirm what was discuss. At that point I knew not to pursue, hence this letter.
I look forward to hearing your resolution on this matter.
My sincerest thanks for your time and understanding
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