On Jan. 3 after speaking with Shane at Coastal Condo's I reserved an 2 bedroom oceanfront condo at Ocean Pier 1 in North Myrtle Beach. I was familar with the complex as I stayed there last year. I request an oceanfront condo. And asked if this condo was oceanfront and was told yes. It is also advertised on the web page as oceanfront.
I called and talked to a rep named Shane and inquired at least 2 times to make sure it was oceanfront not oceanview. I was told each time I called that it was an oceanfront! On April 10 we arrived in North Myrtle Beach and went to Coastal Condos got the key and went the condo #304 at Ocean Pier 1. Condo #304 is oceanview not oceanfront. I immediately called coastal condo's and told them I was not happy, because I reqested a Oceanfront, not oceanview. I asked to be put in a different condo, they did not have one. I asked to speak to the owner of coastal condo's Cindy Bellamy, of course she was not in the office. I then request a refund, which I was told that they would have to check with Ms. Bellamy.
At this point we got back in our car (after driving 13 hours) and went back to the office. I told that I needed to speak to someone now and I wanted a refund. The man in the office, Shane said he refused to bother Ms. Bellamy on her day off. I said I'm sure she has a cell phone and you need to call her now. Then he told me to leave or he was going to call the police. At this point we left because nothing was getting resolved.
I left my cell phone # with a woman named Loretta and asked her to have Ms. Bellamy call me the next morning. The next morning no one called so I again called the office, Shane answered the phone and said Ms. Bellamy did not want to speak to me and said they didn't want me to call them again, I would habe to deal with the owner of the condo and gave me he phone number. I called the owner, Mr. Robert Derlinger and I told him that I was told the condo was oceanfront. He then said no one ever told me the condo was oceanview that it was oceanfront. I requested my money back because there was an oceanfront on the first floor that we could rent.
Mr. Derlinger told me he was offended that I did not like his condo, I told him that his condo was very nice, which it was but, I paid for an oceanfront condo not oceanview. He then said I am not refunding your money and hung up on me. I did find out who the president of the condo association was and I am filing a complaint. We had three familie staying at Ocean Pier 1 and none will be returning there next year. I am also filing a claim with the North Myrtle Beach Better Business Bureau.
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