I made a hotel reservation through Travelocity on June 23. I had a long flight and needed to rest before my business meeting the next morning.
I walked into the hotel around 9pm. The clerk told me that they have no record of my reservation and are full tonight. I showed him the proof of my reservation through travelocity but that didn't make any difference, no record of my reservation meant they didn't hold a room for me.
I had to drive around and look for a room. I found one and had to pay almost twice as much.
The next day I called Travelocity and requested a refund plus a reimbursement of the difference I had to pay to another hotel. They refused. They also said it will take up to 30 days to credit me back!
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