I reserved 2 flight seats for go Ecuador. On April 13, about 3 months later, I contact the flight, COPA, to verify that anything is o.K. To my shock, the very first title for my mother-in-law, my traveling companion, was misspelled, and also the lastname was different, one which she'snot utilized in 40 years. I've been committed to my spouse 23 years; not believe I understand what her momis lastname is? Besides, I did so examine all 3: first-name, middle original, and final name in her passport, before I posted the reservation with cost. I'd my spouse examine the info, it had been appropriate. The flight broker explained there can be an issue in the airport, that she mightn't be permitted to panel the airplane, since the title could be not the same as the passport. That is clear, and so I named Hotwire, they stated they'd forward the info. I established the next day that it had been obtained, nevertheless when I had been going to produce the boarding passes, I came across the titles were still the exact same. No modification have been created. I named COPA, they stated they CAn't create the change since I did not conduct business immediately together. So then I named Hotwire, they submitted the info for that change to become created, nevertheless when I named the flight, they'dnot updated it They obtained the notice, although not a demand to alter it. They explained this was due to government legislation, and so I named Hotwire again.By this time around I had been losing patience, but I were able to preserve my composure. The woman who responded explained the change couldn't be produced, since that's the title on document, the main one I posted.in a nutshell, my mother-in-law couldn't travel, COPA wouldn't alter the title, and Hotwire wouldn't change it out. I pleaded along with her, to no avail. I requested to keep in touch with a boss, I waited almost 40 units, and he explained the same. I stated the error, they equally charged me for this. They stated that no individual fingers handled it, that anything is performed electronically. I discover that difficult to think, they uphold their program being ideal, but that's lots of bull! You will find computer mistakes, breakdowns in methods, therefore do not tell me that does not occur.
To ensure that got me nowhere. I'd to stop the schedule. For a reimbursement, I got none. Something the boss stated was that after I stop the day or change it out, it loses importance. Well, I will travel at another day, I've twelve months in the date of reservation. I really could have visited on my own and my mother-in-law might follow once room was accessible, but purchasing a fresh solution at twice the price of what she currently settled is absurd. She's 72 yrs old, she can't journey by himself, this is exactly why she was getting me together with her, to assist her and visit her nation of source for your very first time. Today I'll do whatever I will to treat the problem, nevertheless the leads do not seem great. Guidance: NEVER USE HOTWIRE!
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