I purchased a hotel/air combo online. They have a box which says they have a price guarantee, not worry, they "have your back". Ya, they have your back ok. When I called to ask about a refund because the price is now lower, #1 customer service rep (whose name I couldn't even understand) told me they don't have a guarantee, #2 Mike, another foreigner, told me that he would get me credit then put me on hold for over an hour and never checked back, hoping I would hang up, and #3, Mary gave me to a supervisor who said I needed to email the company about it because she wasn't aware of the policy which I was reading to her. I haven't heard back from customer relations, but I'm sure they'll have some sort of song and dance about why they can't refund the money. I have never been treated so rudely by a company and will certainly never use Travelocity or recommend them again, in fact, Travelocity will get the chance to see me on YouTube when I'm all done with them. They are ridiculous. Do you think maybe you could keep some of that customer service in the USA where unemployment is over 8% and people actually want to work and be of a service Travelocity? Its completely ridiculous to scam people like this, people that work hard for their money. I'm going back to using Expedia, I never had a problem with them.
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