I booked a flight on Expedia.com for my wife from Moscow, Russia to Anapa, Russia for Saturday, April 18 that departed at 5:25PM. My wife left for Russia on April 17, she was to fly from Miami, to Dallas, to Chicago, then on to Moscow arriving in Moscow on May 19, but the flights to Chicago were canceled due to weather and she was stuck in Dallas. She could not make the connection to Chicago.
The next day at 9:00AM I call Expida to rebook the Moscow to Anapa flight, after being put on hold for a half hour and getting cut off once, the sale person told me I had to call Aeroflot and deal with them myself. I could not get though to Aeroflot. I was sent an email telling me that the whole itinerary was canceled. Not only the flight my wife missed was canceled, but the return trip was as well, (she was not coming back until June 9).
I finally got ahold of Aeroflot on May 11 and they told me if you don't call them before the flight they will cancel the whole itinerary without refunds. They also told me that Expida should have rebooked the flight and I did not have to contact Aeroflot to have that done. We are out $307 for the booking, and she had to pay $200 when she got to Moscow for a one-way ticket. What a rip off!
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