The employees of this company, with one exception, are rude and totally uncooperative, especially Dee Smith, a supervisor?
I have talked to Sandra, Crystal, Shannon, Ricki Bobbi, Jason Williams at 1-866-704-5937 Ricki Bobbi, who said he was a manager at the Sandos Playca Hotel took my credit card information, then hung up, so I immediatley cancelled the card. This guy had illegal intentions. I also heard him laughing just before he hung up.
Customer service (totally Useless): 1-866-1819 or 407-472-3322 Justin Leon,
Tanya Arroyo booked this on 3/10/09 for 6 people. The first 4 were Anthony & Patricia Vitale and Joseph & Helen Kalil. We paid $796 and got a confirmation #2800310090.
The other couple, Bob & Gerry Berthiaume also booked the same day and paid $398. Conf#28003-10090
The faxed sheet reads arrival (DOA) 4/25. And one-way transportation.
I must have talked to at least 10 reps and I cannot get a straight answer
On April 14th, I talked to Shanta Matthews, very nice, and she changed our dates (because the April dates went nowhere) of November 8-13 and said all 6 of us are confirmed. She also upgraded us to the Sandos caracol Hotel. Then, on April 15th, she called and said that this hotel could only accomodate 4 and the other couple would have to stay in another hotel 45 minutes away! This is asinine!
Her supervisor, "Dee Smith, " was rude and told us that we should have called in to "activate" the trip. WE WERE NEVER TOLD, EITHER VERBALLY OR WRITTEN, THAT WE HAD TO DO THAT.
This company is ripping off Americans and needs to be stopped!
Please help to get our money back and we have already lost $600 for changing the air travel...
This is very frustrating.
Thank you very much for you help.
Please help
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