After purchasing a vacation pkg., I had a bad feeling about this company as it sopunded too good to be true and I was unable to speak with anyone when I called back to ask questions and no one would return my phone call after leaving many messages.
I checked out usacomplaints.com and saw numerous reports regarding this comapny, that they were known under many different names. When I'd call, they'll ask me if I've already purchased a pkg., if yes then I couldn't be transferred to speak to anyone.
When I finally figured that out, I called back and pretended it was my first time calling to inquire about the fax I received, I would then be transferred right away to a sales person.
I asked to cancel my order and each time I called, no one could help (not even the mgr.) but was told to speak to someone name "Reed", each time I called and asked for someone by name, they were either on the phone or busy and I could not speak to them. The first time I inquired about the pkg. It was a ONE TIME OFFER and there was only 3 pkgs. Left, shortly after when I had a friend call, there was a ONE TIME OFFER and there was only SIX pkgs. Left! Each time, I'd call to inquire about the pkgs.
I would be given inconsistent information. Then today when I called to ask for a fax number, they put me on hold for a long time (just for a fax number) and then finally was transferred to the famous "Reed" just be be told there is no fax number and I was not able to fax to the number I received on the info about the pkg. And he was extremely rude.
I also received a fax about my confirmation that looked like german, unreadable. I tried to reply to the email I received and kept receiving an error.
I feel that I needed to make this report so others that receive this fax can check this company out before purchasing and won't make the same regretful mistake as I did.
Please help proctect other consumers about this fradulent company. Once you purcahsed the pkg., it's next to impossible to speak to anyone!
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